Position: Full Time Customer Care and E-commerce Department Manager                                                                                                                

Positions Available: 1                                                                                      

Posting Date: Nov 28, 2019

Closing Date: TBD

Description:  Mad Dog Cycles is seeking a hard-working eCommerce Department Manager able to lead our small team
of customer care and eCommerce associates. You will spend the majority of your workday at a desk and
must be able to excel at repetitive tasks and have exceptional phone and electronic communication
skills. We are in need of a driven, technologically capable individual willing to take our growing
eCommerce business to the next level.    

Responsibilities will include but not be limited to:

Customer Care - handle all inbound and outbound communications via phone, email, text, chat, social
media, etc. Will use several different types of software, must be technologically inclined.

eCommerce - Responsibilities here will include website design, catalog maintenance, working with our
Marketing team to ensure our website business works along side our retail business and that our
eCommerce efforts drive business to our catalog.

Assist with website order processing, receiving of product, packing and shipping. Work with customer’s
inquiries related to items they are interested in ordering. Must be able to apply suggestive selling
techniques in an effort to help online customers purchase the items correct for their intentions.


Social Media - As a member of this team you will not only communicate with our customer base via
social media but will also assist our Marketing team by posting, promoting, scanning groups and forums
for potential business and general engagement.

Requirements:

  • A passion for cycling.
  • Strong Hospitality and organizational skills.
  • Outgoing, happy and driven personality.

    We are willing to train good people so previous experience is not always required but you will
    be required to prove your abilities and claimed experience. Strong applicants will have
    experience in these areas:
  • SmartEtailing, Shopify, eBay and similar eCommerce shopping platforms
  • Google ads and analytics
  • Social Media platform business tools
  • Zendesk
  • Shipworks
  • Jive VOIP

Our Values:


We believe in bicycles and the positive impact that they have on our soul, our community and our
business. We are high performance and we provide quality services and products. We believe in being
sustainable, we are in business to provide for our family and the families of those on our team. Our
business must be profitable to be sustainable and in order to be profitable we must all have unwavering
integrity in all that we do both at work and at home. We are Mad Dog Cycles!


Positive Attitude. We want people fired up, who want to be here. Your attitude is contagious
and whether it is positive or negative it spreads. Work, no matter what the trade can be
stressful and frustrating at times. We are looking for a team that can work together through the
thick and thin, a positive “can do” attitude is a requirement. Clearly Communicating and
allowing yourself to be Communicated to is so critical to the success of this organization and
your role within the organization.


Do the Right Thing. We address problems as they arise, put everything out on the table, figure
out what we’ve got to work with and address it swiftly and directly. We do the right thing no
matter what, this may take us back a few steps for a short time, but we’ll find ourselves further
ahead in the long run.


Continual Improvement. In business you Lead, Follow or Go out of Business. The focus of our
business is to lead where possible and to do this it’s critical that everyone on our team have a
drive to continually improve. In this fast-changing world and Industry it’s too easy to find
yourself following the status quo right out of business. We need to Know our Job by being
proactive about continual learning, this will help us provide the highest Quality of Work and
experience for our customers.

Compensation:
Negotiable based on experience
Monthly commission based on sales
Employee Discounts on products

How to apply:
Qualified candidates should send their resume and headshot photo to: randy@maddogcycles.com


Position: Lead Technician                                                                                                              

Positions Available: 1                                                                                     

Posting Date: Nov 28, 2019

Closing Date: TBD

Description: 

Mad Dog Cycles is seeking to fill our Lead Technician position. Join our team and be part of
Utah’s Favorite bicycle tech department. Detailed processes help our high-volume tech department tick
like a Swiss timepiece. On the job training and certifications are available. This position requires a
strong technical aptitude, a team player attitude, a Hospitality mindset, strong work ethic and ability to
pay attention to detail.


The Lead Technician position is heavily involved in staff training and overseeing the work being
performed by our other technicians. You will work closely with our Tech Department Manager to meet
deadlines and keep our work order turn around to within 48hrs in season.

Requirements:

  • A passion for cycling
  • Strong Hospitality and organizational skills
  • Outgoing, happy and driven personality

We are willing to train good people so previous experience is not always required but you will
be required to prove your technical abilities. Strong applicants will have these certifications:


- Trek Certified Service
- SRAM Technical University
- Bosch Certification
- Will have attended Shimano Technical training


* Drug test, Background and credit check will be performed
* Must qualify for fidelity bond coverage
* Technicians are required to provide their own tool kit (requirements available upon request)

Our Values:


We believe in bicycles and the positive impact that they have on our soul, our community and our
business. We are high performance and we provide quality services and products. We believe in being
sustainable, we are in business to provide for our family and the families of those on our team. Our
business must be profitable to be sustainable and in order to be profitable we must all have unwavering
integrity in all that we do both at work and at home. We are Mad Dog Cycles!


Positive Attitude. We want people fired up, who want to be here. Your attitude is contagious
and whether it is positive or negative it spreads. Work, no matter what the trade can be
stressful and frustrating at times. We are looking for a team that can work together through the
thick and thin, a positive “can do” attitude is a requirement. Clearly Communicating and
allowing yourself to be Communicated to is so critical to the success of this organization and
your role within the organization.


Do the Right Thing. We address problems as they arise, put everything out on the table, figure
out what we’ve got to work with and address it swiftly and directly. We do the right thing no
matter what, this may take us back a few steps for a short time, but we’ll find ourselves further
ahead in the long run.


Continual Improvement. In business you Lead, Follow or Go out of Business. The focus of our
business is to lead where possible and to do this it’s critical that everyone on our team have a
drive to continually improve. In this fast-changing world and Industry it’s too easy to find
yourself following the status quo right out of business. We need to Know our Job by being
proactive about continual learning, this will help us provide the highest Quality of Work and
experience for our customers.

Compensation:

Negotiable based on experience
Monthly commission on work produced
Employee discounts on products

How to apply:
Qualified candidates should send their resume and headshot photo to: randy@maddogcycles.com


Position: Part-Time / Seasonal Customer Care & eCommerce Associate                                                                                                   

Positions Available: 1-2                                                                                     

Posting Date: Nov 28, 2019

Closing Date: TBD

Description: 

Mad Dog Cycles is seeking a hard-working office Associate able to “change hats” throughout the day and
assist with the tasks related to our Customer Care center and eCommerce business and general office
tasks. You will spend the majority of your workday at a desk and must be able to excel at repetitive
tasks and have exceptional phone and electronic communication skills.

Responsibilities will include but not be limited to:


Customer Care - handle all inbound and outbound communications via phone, email, text, chat, social
media, etc. Will use several different types of software, must be technologically inclined.


eCommerce - Assist with website order processing, receiving of product, packing and shipping. Work
with customer’s inquiries related to items they are interested in ordering. Must be able to apply
suggestive selling techniques in an effort to help online customers purchase the items correct for their
intentions.


Social Media - As a member of this team you will not only communicate with our customer base via
social media but will also assist our Marketing team by posting, promoting, scanning groups and forums
for potential business and general engagement.

Requirements:

- A passion for cycling.
- Strong Hospitality and organizational skills.
- Outgoing, happy and driven personality.

We are willing to train good people so previous experience is not always required but you will
be required to prove your abilities and claimed experience. Strong applicants will have
experience in these areas:


- SmartEtailing, Shopify, eBay and similar eCommerce shopping platforms
- Social Media platform business tools
- Zendesk
- Shipworks

Our Values:


We believe in bicycles and the positive impact that they have on our soul, our community and our
business. We are high performance and we provide quality services and products. We believe in being
sustainable, we are in business to provide for our family and the families of those on our team. Our
business must be profitable to be sustainable and in order to be profitable we must all have unwavering
integrity in all that we do both at work and at home. We are Mad Dog Cycles!


Positive Attitude. We want people fired up, who want to be here. Your attitude is contagious
and whether it is positive or negative it spreads. Work, no matter what the trade can be
stressful and frustrating at times. We are looking for a team that can work together through the
thick and thin, a positive “can do” attitude is a requirement. Clearly communicating and
allowing yourself to be communicated to is so critical to the success of this organization and
your role within the organization.


Do the Right Thing. We address problems as they arise, put everything out on the table, figure
out what we’ve got to work with and address it swiftly and directly. We do the right thing no
matter what, this may take us back a few steps for a short time, but we’ll find ourselves further
ahead in the long run.


Continual Improvement. In business you Lead, Follow or Go out of Business. The focus of our
business is to lead where possible and to do this it’s critical that everyone on our team have a
drive to continually improve. In this fast-changing world and Industry it’s too easy to find
yourself following the status quo right out of business. We need to know our Job by being
proactive about continual learning, this will help us provide the highest quality of work and
experience for our customers.

Compensation:

- Negotiable based on experience (generally this position will be in the Minimum wage up to
$10hr range)
- Monthly commission based on sales
- Employee Discounts on products

How to apply:
Qualified candidates should send their resume and headshot photo to: randy@maddogcycles.com


Mad Dog Cycles has lots of great opportunities and offers an awesome work environment, service technician development, industry connections, employee benefits and competitive compensation. 

WANT TO JOIN OUR TEAM?

Fill out an Online Application!
If you would like to be part of our team complete an Online Job Application.

Send us your Resume Online...
We are always accepting resumes. Email your resume to randy@maddogcycles.com.

Thanks!

Mad Dog Cycles is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.