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The Mission of Mad Dog Cycles is to be Utah's Favorite Bike Shop!


Customer Care


Mad Dog Cycles' logo

Today we continue to focus on our customer service oriented roots and build on the experience we have accumulated to cultivate continuous improvement and better serve you, our customers.

Five Stars

Mad Dog Cycle's sales and service are outstanding. They won't try to pressure you into buying something that you don't need or that is over of your budget, and the staff is friendly and knowledgeable. They have the widest range of accessories in the valley, and their mechanics are great. I get my bike tuned up at the Orem store every spring, and they are always helpful in showing me things I need to watch for--like when it's almost time for a new chain, rear cassette, or cables. If you haven't been there yet, go check them out!

-Loren Chandler

Very knowledgeable and friendly staff. I really love their pickup and drop off service that will pick up my bike for service work / tune-ups from my house and drop it back off for me when I'm done. I have recommended them to several friends and they've all had the same positive experiences!

-Zach Peacock

If anybody ever asked me about Mad Dog Cycles, I would say they are the BEST company to go to for anything for your bicycle. Their care for a bike is unmatched and they stand by every product they sell you. I have not seen another company that is as respectable and professional and actually cares so much about their customers. Again, anyone who is looking at getting a new bike, please come here first...and I guarantee you, it'll be your last stop too.

-Breck Hildreth


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Customer Care


Instant Answers

We are available to chat from 10 am - 5 pm mtn std time from Monday to Friday. Our chat feature is located on the lower right hand side of your browser. Leave a message and we will get back to you!


We will make every effort to get back to you within 1 business day. If you have any questions about your order, bike parts or loaded questions, this is the best way as it allows us time to research and get back to you!



If you have any questions about our bike catalog, feel free to give us a call at 801-222-9577. Our certified salespeople or technicians will help you with any bike questions.

If you have any questions about your online order please ask for the Website Customer Service.